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Salesforce B2C Solution Architect’s Handbook by Mike King, Melissa Murphy Estimated delivery 3-12 business days Format Paperback Condition Brand New Description This book helps you understand how Salesforce Customer 360 unifies Marketing Cloud, B2C Commerce, Genie, and Service Cloud into one solution. Youll learn the capabilities, integration options, limitations, and workflows to create value for your organization. The book builds a solid foundation for Salesforce B2C Solution Architect exam preparation. Publisher Description Design solutions across the Salesforce Customer 360 ecosystem with this definitive guide for Salesforce B2C solution architects, covering B2C Commerce, Service Cloud, Data Cloud, and Marketing CloudKey FeaturesCreate a frictionless customer experience and a unified view of all touchpointsAvoid expensive rework by getting your architecture right the first timeUse real-world scenarios and best practices to prepare for the B2C Solution Architect certification examPurchase of the print or Kindle book includes a free PDF eBookBook DescriptionAs businesses strive to harness the power of data, the demand for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform is surging, and this book equips you to meet that demand. Written by a certified Salesforce instructor and an expert with extensive experience in complex Salesforce implementations and cross-cloud architecture, this updated edition of Salesforce B2C Solution Architects Handbook helps you gain a deeper understanding of the integration options and products that deliver value for organizations.Youll develop a solid understanding of each component in the Customer 360 ecosystem, its data models, and governance. A new chapter on Data Cloud provides fresh insights into the latest Salesforce technology for evolving and maintaining your ecosystem. As you progress, youll explore planning critical requirements and implementation sequences to avoid costly reworks and delays. Youll also learn best practices for data modeling across Salesforce products and beyond. Building upon the core knowledge, youll get to grips with the tools, techniques, and certification scenarios to prepare for the latest version of the B2C Solution Architect exam.By the end of this book, youll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.What you will learnExplore key Customer 360 products and their integration optionsChoose the best integration architecture to unify data and experiencesPlan for requirements, design choices, and implementation sequencesArchitect a single view of the customer to support service, marketing, and commerceIntegrate Customer 360 solutions into a single-source-of-truth solutionOrchestrate data and user flows to support functionality from multiple componentsUnderstand the capabilities and design considerations for Data CloudPrepare for the B2C Solution Architect examWho this book is forThis book is for professionals in high-level job roles that heavily rely on Salesforce proficiency. Its primarily written for Salesforce technical architects, application/functional architects, integration architects, enterprise architects, and CTO teams looking to benefit from a deeper understanding of this platform. Before you get started, you should understand the fundamentals of data integration, APIs, and connected systems in general, along with knowledge of the basics of business-to-consumer (B2C) customer experiences. Author Biography Mike King has worked on the most complex B2C Commerce customer implementations, including multiple brands and geographies worldwide. Mike is also a certified Salesforce instructor, teaching the B2C Technical Architect certification preparation course.In January 2019, Mike participated in the inaugural Salesforce cross-cloud academy. He has since worked with Salesforce on the B2C Solution Architect exam development team and in real-world B2C Solution Architecture implementations. Mike has also spoken numerous times with Salesforce on the topics of B2C Solution Architecture, including at TrailblazerDX, Salesforce Connections, and Dreamforce.When not obsessing about Salesforce, commerce, and software architecture, Mike enjoys hiking, camping, and woodworking. Melissa Murphy specializes in cross-cloud Salesforce implementations. Having supported multiple industries and brands, Melissa has experience driving digital transformations with customers. She is a certified Data Cloud, Market Cloud Engagement, and AI architect. Melissa has presented at multiple Salesforce and Marketing Technology conferences, including Connections and Dreamforce, on Data Cloud best practices. She thrives in helping clients develop overarching marketing strategies to drive real business impact through technical solutions. When not in the weeds on Salesforce cross-cloud architecture, Melissa enjoys reading, Taekwondo, and cooking great food. Details ISBN 1804619906 ISBN-13 9781804619902 Title Salesforce B2C Solution Architect’s Handbook Author Mike King, Melissa Murphy Format Paperback Year 2024 Pages 464 Edition 2nd Publisher Packt Publishing Limited GE_Item_ID:160359186; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items – you’re bound to find what you want, at a price you’ll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. 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