– We accept All Credit Cards via PayPal. We also allow for local pick in our store.

– We DO NOT process credit card over the phone.

• Domestic: Swiss Time Buyers offers FREE FedEx 2nd Day Delivery on all of its listings. Adult Signature is Mandatory, so we recommend to all buyers to make the necessary accomodations in order to be able to receive their purchase. We only ship to USA confirmed address ONLY.
• International: Swiss Time Buyers is not offering International Shipping Service on items sold on eBay at the moment.

Returns:

Our main goal is to ensure that every customer is 100% satisfied with their purchase. To that end, we offer a “no questions asked” 3-day refund on all unused/unworn and a 7-day refund on all pre-owned watch purchases, subject to the following conditions:

• Products that have been worn, altered or damaged will not be accepted for a full refund.
• At the time of shipping, items are affixed with a one-time use sticker, which means that the watch has been put through a rigorous inspection to ensure you are getting a genuine product. If you return the watch and the one-time use sticker has been removed or altered, we cannot ensure the watch has not been tampered with. Because of this, once we receive the watch, we will put it back through our inspection process to ensure the next buyer is receiving the same genuine watch.
• We understand that receiving your watch can be an exciting experience and you may accidentally take the red sticker off. If you have altered or removed the red sticker, don’t fret—you can still return your watch. However, due to the inspection process mentioned above, you’ll be given a partial refund of the final sale price minus an inspection fee of 15% up to $500.

• Rolex unused/unworn watches:
• These items are being sold in unused/unworn condition and come with the original Rolex factory stickers. By Rolex New Policy, all plastic protective stickers must be removed from the watch before leaving the store. Any watch returned will be addressed on a case-by-case basis but could decrease the refund by as much as 20% of the purchase price.

• Non-Rolex unused/unworn watches:
• These items are being sold in unused/unworn condition and come with the original factory stickers. Removing these factory stickers will significantly impact the value and resalability of this watch. Therefore, these stickers must not be removed in-order-to be eligible for a full refund. Any watch returned with these factory stickers removed will be addressed on a case-by-case basis but could decrease the refund by as much as 15% of the purchase price.

• Please inform one of our representatives of your intention to return the watch before you ship it back to us.
• Please be sure to insure the contents for their full value. Once received, all items will undergo a thorough inspection by one of our watch experts to ensure that the watch is in the original condition in which it was sold and it includes all tags (especially any “non-removable” tags), items/accessories, etc before we will issue a refund.
• ALL RETURNS are subject to deduction of the original Shipping & Insurance Cost and 4% payment processing fee.

By eBay Policy:

Sellers are not allowed to provide contact information on their listings: (http://pages.ebay.com/seller-center/seller-updates/2017summer/listing-policy-updates.html#m17-1-tb1)

Our Customer Service Team is fully committed to make out of every transaction the most satisfactory experience for all customers.

When a sale occurs, buyers have access to all our contact information.

In the meantime, you are welcome to use eBay messaging tools (My Messages, Best Offer) to contact us at any time.

We respond to every message within 6 hours (during Business Hours).